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Marcos Leal

美国

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Rapoo USA

Failed early and warranty support has been very disappointing

The Rapoo MT760L became unusable very early in normal use. The cursor moves, but the click buttons stop working. Even worse, when the mouse is connected, it can make the computer unable to click at all, including with the laptop trackpad, until the mouse is disconnected or the computer is restarted. I tested it on Windows, macOS, and Linux, using Bluetooth, USB dongle, and cable. I also updated the firmware and drivers from Rapoo’s website. The issue briefly improved after the firmware update, but came back shortly after. I contacted Rapoo for warranty support and provided troubleshooting details, screenshots, and video evidence. Instead of resolving the claim with a replacement or repair, they kept asking me to repeat basic troubleshooting steps. Their latest suggestion was to “try a hub,” after I had already explained that the problem happens across multiple computers and connection methods. This has been a very frustrating experience. A mouse should work reliably, and warranty support should not feel like an endless troubleshooting loop. I would not buy this again.

2026-07-08