Grossly Unprofessional Support from Agent Heidi
I am writing this letter to formally lodge a complaint regarding the abysmal customer support provided by an agent named Heidi today. Despite waiting all day for a resolution, Heidi offered no actual assistance and merely repeated the exact same generic, canned script twice. Even after I repeatedly stated that those steps had already been completed, the agent failed to provide any response whatsoever. I am left to question whether AMP employs anyone other than such derelict staff. Even when attempting to contact customer service via chat, there is a prolonged delay before anyone initiates the response, and once they do, such half hearted, negligent support is the norm. How can anyone reliably use your services when customer support is this exceedingly inconvenient?