Terrible Refund Policy with no exceptions apparently
I used my server for a very short period at the beginning of 2026. I was charged a 6 month renewal on July 6th, 2026 (2 days ago at the time of this review). I reached out today to attempt to cancel the service and request a refund. Nope, apparently it's a "renewal" so therefore ineligible for any possible refund, even within a 72-hour window. Terrible policy for customers who just wanted a quick server for a bit and forgot about the service. I reached out as soon as I noticed, again within 48 hours, and it's too much to ask for a refund according to their refund policy. So buyer beware. Poor customer relationship management here.