Better than I'd expected but customer service needs review
I placed an order and then read the previous reviews here which started to worry me. I then got an email from Royal Mail telling me my parcel was about to be delivered but I should expect to pay import duties. I went back to the website and saw that it was a .co.uk url, it was in £, there was a UK address listed and nowhere did it say to expect this so I tried to contact them which you can only do through a form on the website. There is no email address or contact number. I got no reply to reassure me. The parcel arrived and there was no duty to pay which was a relief but it still took time to deal with this. There was a fault on a part of my roof bars so I had to fill in the contact form again. After a week of no response I chased again, stating that I need a replacement part in a week as I was going on holiday. I finally got a reply and the content was very basic/limited responses that were often difficult to read and some didn't answer the question I'd asked. I received the replacement part and the roof bars work well, but the customer service is lacking and would definitely stop me from ordering anything again.