Update on my previous review.
Total scam!! The disclaimers that they are NOT a government agency are hidden at the end of their site. The charge you a high fee for doing what you can do free on the actual US Passport site! You provide your sensitive private information including your social security number to who knows who! An update: I received a full refund and a call to apologize for "my misunderstanding of their website". The rep was very polite and sincerely apologized. That at lease brings my rating up to a 3 star. Just maker sure you review their fees and understand you will still have to pay the Dept of State as well.