endless problems with the software not syncing correctly, randomly duplicating files and then randomly deleting files
This past year, 2026, I have had nothing but problems with this software and cloud host. After using them for many years without issue, this year we have had endless problems with the software not syncing correctly, randomly duplicating files and then one of our users connections started randomly deleting files from an area they did not have access to. When we contacted support, we got the standard form email telling us to update, uninstall, or reinstall a different version, multiple times. Only once did they finally admit that there was a problem with their software. After that, when the issues kept appearing, they made it our problem and continued the cycle of telling us to reinstall the software. Their support line is very slow to respond, usually well over 24 hours to get a form letter. Often I am sure it is only a bot. As a legal firm, we cannot allow issues with our file retention and had no choice but to close our account with them. Until they get their act together I highly recommend you stay away from them!