1st order went well then down hill for…
1st order went well then down hill for the 2nd. we order a dog bed repalcemnt in April and paid for it, months went past and after several email we recieved a respnse saying it was being dispatched. Another month no delivery, eventually last weekn the claimed it had been sent bit when I checked it they were sending it to Holland not the UK (remember I am an existing customer with an account). So I explined and they said it was may fault becuse on the email confirmation iy had the dispatch address, actually there was no emai. I have tried to explain but they refuce to help. Yesterday they sent a mail saying the bed would be dispatched ! Another made up story. In conclusion I ahve paid and chased them since April and they actuall have no sent the bed out (to any address). Company is a mess, customer service none existant, they are a middle man with no stop so you shoudl avoid doing busness with them