Refund request denied despite duplicate is due to failed payment
Payment failed to go through the first time and no confirmation came through email. So I tried booking again. Successful payment email notification came for 2 bookings with email time stamps 2 minutes apart. Obviously duplicate booking since for the same passenger with exactly same itinerary. Sent email to customer service and his reply - For this request, we are regret to inform you that the transportation company is not agreeable with the ticket Changes. Refund policy due to duplicate booking is allowed as clearly stated in the tnc pdf.