Amazing product, zipper broke, easily replaced
The duffle suitcase is amazing. My zipper, however, burst open during my first trip, causing me to travel with a bag that wouldn't close. I feel this was a fluke because I can tell the quality of this product is clearly top notch, and these things sometimes happen. I was able to return the product and customer service was impeccable, sending me a new duffle suitcase within days. I'd buy from them again.