Not worth the hassle
We have about 6 employees and when we first started with paychex it was great until the bill was climbing for no reason every month and costing us over $500 a week to run payroll! We have very basic payroll needs too. It was insane. I called multiple times to lower it and they said they would and then never did. Finally I had to cancel it and switch and it became even more of a nightmare. They charged me twice for postage when we weren't even with them or running payroll and I have yet to get that money back. On top of $180 a month for services not used and they keep giving me the run around. My Form 5500 has always been filed in April for the last 6 years. I canceled my services but the retirement wasn't fully transferred until June and they waited until I had less then a month to file my Form 5500 to tell me I had to file it myself after never saying anything about them not filing it for me. They told me it is in order of when they receive them. After 6 years of filing in April consistently you want to tell me they all of sudden couldn't. They give you such a run around all the time. And no one takes accountability ever. I had a sales rep call me a month ago asking if there was anything they could do to keep me. Are you kidding? I asked for 5 months for help on lowering costs and no one wanted to help me or assist me and now you call? No I am all set!