BLOWN AWAY BY CUSTOMER SERVICE DURING TYPHOON
We booked our first international trip through Tripmasters and they are absolutely incredible. All the hotels were excellent, all our flights were perfect as were all our train reservations. We did 5 cities in Japan. Unfortunately, there was a typhoon in Japan, but they helped me rebook our flights so we could stay in Osaka and continue our vacation and continue the fun and feel safe. The Agents were excellent and so easy to work with. They answered the phone right away and they got me answers right away. They were 100 percent in touch with the situation and the airlines and were 100 percent aware of what was going on in the country we were traveling in. I'm blown away by their customer service on the phone and on chat. Shout out to Melvin. They went out of their way to make us feel safe and do everything possible to make our trip perfect, The crisis line called me back promptly - exactly as they said they would. I will never use another agency!