⭐☆☆☆☆ 1 Star
⭐☆☆☆☆ 1 Star – A Serious Warning for Anyone Considering mail.com for Business Email Based on my personal experience, I would strongly caution anyone considering using a mail.com email address, including @engineer.com, for business purposes. For more than two years, I relied on my @engineer.com email address as the primary contact for my business. It is displayed on my website, printed on my business cards, and used by my customers and suppliers. Without any prior warning, I was informed that my account had been suspended due to suspected phishing activity. I fully appreciate that email providers have a responsibility to investigate potential security issues, and I cooperated fully with every request made of me. I promptly provided the identity verification documents requested to confirm that I was the legitimate account holder. After that initial request for identification, despite repeated follow-ups, I received no substantive response, no meaningful updates on the status of my account, and no indication of when, or if, the matter would be resolved. The suspension itself is not my principal concern. If there were legitimate security concerns, I would expect any responsible provider to investigate them thoroughly. My concern is what happened afterwards. Despite fully complying with every request made of me, I have been left without access to a business-critical email account and without meaningful communication or support. The consequences for my business have been significant. This email address is published on my website, appears on my business cards, and is the established point of contact for customers and suppliers. Losing access without warning, and then being unable to obtain any meaningful response from the provider, has caused considerable disruption to my business. If your business depends on reliable email communication, I would encourage you to consider how you would manage if your account were suspended unexpectedly and you were unable to obtain timely assistance, despite verifying your identity and fully cooperating with the provider’s requests. This review reflects my own experience with the service. I genuinely hope the company improves its communication and support for customers facing account security investigations, particularly where those customers have demonstrated their identity and cooperated fully throughout the process. I would welcome the opportunity for this matter to be resolved and for the company to engage constructively. Until then, based on my experience, I cannot recommend relying on this service for a business-critical email account.