rating 1/5
rating 1/5 experience 1/5 customer service 1/5 TW: opinions ⚠️ My mom and I went on Air Asia for the first time to visit relatives overseas, and we were beyond disappointed. We went out of our way to pre-book the odious tickets online (EVERYTHING needed to be pre-booked, even blankets), and the passengers were treated like animals. It’s pathetic, literally everything is money in that stupid airline. For example, we were prohibited from bringing water to the plane, so we tried to buy water from the assistant guy. He was like “Oh! You can’t pay with Apple Pay or debit card or this or that-“ that’s ok, it was a valid decline. Mind you, this was a 4 hour flight with no water- and the plane environment was dry as hell. So we asked if he could exchange AUD for their currency, the guy couldn’t find change so he wouldn’t give water to us. In the end, he had to resort to getting a paper cup and pouring tap water for both my mom and I, and curtly made it clear we cannot ask again for water. Well, that’s a bit ridiculous, seeing that water is a basic human need, and they wouldn’t sell it to foreigners- help. In my opinion, bottled water should be provided in all planes, as dehydration is a health hazard and a risk to physical wellbeing. I know it’s not up to me to decide, but it is the most reasonable choice- everyone deserves basic human needs as it is their right. Furthermore, another pathetic feature of this airline is the attitude of the Cabin Crews and staff. I have no personal problems with them, but the way they treat us is absolutely outrageous. During the exchange flight, my mom asked a cabin crew (CC) if our plane was boarding because on the board it said the gate was opening, yet our flight is still to commence until an hour later (via our manual tickets). My mom asked if our plane was leaving now and the CC said “no”. Oh okay- but the board says otherwise. So she double checked and asked for the plane number, which the CC snappishly said 1010 when it was 0101. I’m not sure who hired these people, not only can’t they read or string up a few sentences without glaring at someone, but they speak way too quietly. I understand they’re serving hundreds of people a day, but they can’t disregard everyone like that- we did nothing wrong. The first thing that should come to mind to the CC are common decency, not some “Round you Quiet to the Nearest English” ah explanations. How do these people drive to the airport in the first place, if they can’t even read a ticket properly? Furthermore, there are no TV’s in this plane. This might be a controversial subject, but the Air Asia web clearly does not state that there is no televisions in the plane which they genuinely should so that bookers are informed beforehand so they do not end up on that airline.