Closed account for trying to redeem
I tried to redeem $300 that I was able to run up from my no-deposit bonus. My account was fully verified and the redemption time dragged out for days before they ultimately closed my account for “having multiple accounts”. This was my first and only account, so I definitely did not have another account and did not breach their terms of service as they said. I went back and forth with support on this issue, and all they would say is that their decision is final and they can’t give me any information about the supposed other account. I never got my redemption obviously. This seems to be a very scammy way of avoiding paying out redemptions. I would stay away from this site and avoid depositing if you do decide to play. UPDATE: I decided to email support again based on BankRolla’s response to my review here. I was met with the same response as before, that I had “violated their terms and conditions due to multiple accounts so my account is permanently restricted”. I want to reiterate to everyone that I had one account and had never made a second one. This absolutely seems to be their way to avoid paying out redemptions. Please be cautious of this site.