Delivery Delays and False Promises
I ordered a couch online for in home delivery. It was scheduled for Saturday delivery service. I got an email the day before telling me to expect it Saturday, 3-7pm. The day of the order delivery, I checked the app and around 1pm, the date changed to July 20th. I have not received any update on it through email or the app. I would not have known. So I called support. I spoke to a representative who informed me it was back ordered till then. But she could cancel and redo my order for it to be delivered tomorrow. But my original order the earliest it could be received was on July 20th despite ordering it prior and scheduled for delivery today. I then asked to cancel the order because I already removed my couch and didn’t want to give my credit card info to someone over the phone and redo my order. And was told she couldn’t and then she hung up on me. I would highly not recommend using their in home delivery service ever. What a scam.