Your customer service team
Your customer service team - I heard from a woman named Kelly - was exceptional. They responded quickly, explained the situation, and rectified it. It’s not often you experience that kind of service anymore without having to go back and forth with the explanation typically coming from the end of the consumer. I still don’t know what your company does or what I was being charged for, but I did inquire and I’m sure Kelly will respond. The problem on my end is that I believe I may have had fraudulent activity on my AmEx. I am in my 50s and don’t have any beauty apps. However, the charge said it went through Apple Pay which I didn’t think anyone could hack. Any information you can provide would be helpful to me and AmEx. Thank you again to Kelly and your customer service team.