Last‑Minute Downgrade & Misleading Tour…
Last‑Minute Downgrade & Misleading Tour Change — Be Careful Booking with The Tour Guy I booked a fully guided Colosseum tour with The Tour Guy months in advance, including a guided experience inside the Colosseum. Two days before the tour, they notified me that the entire guided portion inside the Colosseum was removed. They changed the tour format, downgraded the experience, and shifted the start time — all at the last minute. Their “solution” was to give a short introduction outside the Colosseum, hand over the tickets, and send us in alone. This is not what was advertised, not what was purchased, and not what was promised. A 30% was offered via Text message and never honored either, a refund does not reflect the value lost. The guided Colosseum portion is the core of the tour. Removing it fundamentally changes the product. There response never took responsibility only to blame operators, so they just take your money and don't take responsibility for the experience. I’m sharing this so other travelers understand that last‑minute downgrades like this do happen, and The Tour Guy did not provide a fair or proactive resolution. If you’re booking a premium guided experience, especially for the Colosseum, be aware that what you receive may not match what you paid for.