Poor quality and inconsistent communication
I am very disappointed with my experience with Charmette. My husband purchased an Italian charm bracelet for me, but when it arrived, six out of the 10 charms were defective. When I contacted customer service, they initially presented three options for resolution, including a "return of your order for a full refund." However, when I attempted to move forward, they backtracked and claimed they could "only offer a refund for the affected charms." After further back-and-forth, they ultimately approved and processed a full refund. While I appreciate that the issue was eventually resolved, the process was unnecessarily stressful and confusing due to their conflicting information. Given the initial quality issues and the inconsistent communication, I would not recommend this company