Outdoor Area - Not as advertised
Our family stayed at this home at Reunion Resort in Kissimmee, FL (955 Jack Nicklaus Court) during the week of July 4th through July 11th, and overall we had a pleasant experience. The check-in and check-out process was easy and straightforward, and the home was very clean, which we appreciated. The house was also a great size for our family of 18, and the outdoor living space and pool area were one of the main reasons we chose it. That said, we did experience a few issues during our stay. The indoor alarm system malfunctioned quite a bit during the first few days, and by Monday evening, July 6th, we had to call for assistance and send an urgent email because the alarm stayed on even when the doors were closed. Someone came that evening to disable it temporarily, and another gentleman came the next day, found the issue to be a bad sensor and bad wire in the wall, and corrected both. After that, the alarm worked much better for the rest of the trip. There were also several outdoor items that were not in working condition. The two firepits near the hot tub could not be used because the gas had been shut off. We were told this lighting feature was only available to the home owners but that was never disclosed on the house posting when we were choosing a house. The side firepit was broken/rusted completely and not able to be used during our stay. The large striped umbrella was also broke and unusable and the pong table paddles were water damaged and falling apart. The pool lights were not operational during our stay. Someone did come look at the pool lights and confirmed they were not working, but that issue was not corrected during our stay. We also noticed a large wasp nest in the lantern on the outside granite countertop, which made that area less usable. We enjoyed several aspects of our stay, but the unresolved maintenance issues did impact our experience. We share this feedback in the hope that it helps improve the property for future guests.