The Customer Service portal is broken
The Customer Service portal is broken. I bought a 55 inch $1700 television 11 months ago, the TV stopped working for no apparent reason. Their process of fixing it is to send a repair man out after about 3 to 4 days post phone call, have that person assess the television and then wait an additional amount of time to determine what needs to happen next. This requires additional time off work and additional irritation on my part. If only Samsung had to wait a month to get my money on the initial purchase. This will be the last Samsung I ever purchase.