1 Star
1 Star – A Sale Price Error and a Disappointing Response I placed an order with HK Parts during their Fourth of July sale. After the sale, HKParts identified they had a pricing error with the part purchased. Instead of honoring the advertised sale pricing or offering a satisfactory resolution, the company ultimately acknowledged there had been an error and apologized. Their solution was to offer me free shipping if I placed an entirely new order. That's not a real resolution. When a vendor makes a mistake—especially during a major promotional sale—the customer shouldn't be expected to spend even more money just to receive compensation for the company's error. Offering free shipping on a future purchase feels less like customer service and more like an attempt to secure another sale. While the response from HK Parts was polite and included an apology, the company declined to make the original transaction right and instead shifted the burden onto the customer. Mistakes happen, but how a company handles them matters. In this case, I was left with the impression that advertised sale pricing is not necessarily something they will stand behind when problems arise. Because of that, I cannot recommend HK Parts and will be taking my business elsewhere.