Audra Sproule
Audra Sproule, EA, Senior Manager in the Business and Complex Resolution Division, deserves every bit of a five‑star review. She has guided me through complicated details of my case with clarity, patience, and genuine professionalism. No matter how basic or repetitive my questions were as a layperson, she never made me feel dismissed or out of place. Instead, she explained every step thoroughly and with kindness. Her expertise and steady support have made an overwhelming process feel manageable, and I’m deeply grateful for her help. Shawn