First of all dont believe the positive…
First of all dont believe the positive reviews, they push incentives for good reviews. Which totally is understandle if you have had to deal with their support team. If you have a simple question and just were unable to find your text book answer, they are 5 stars. However, if you have a legit issue that requires them to actually read, listen, and comprehend you. Forget it. You will get same bot liike answer over and over, and over. Until you get a decent support agent. Asking for superviser is a joke in itself. They will say they have given you the answer and there is no further assistance available type answer. My absolute favorite part is when you get different answers if you wait week or 2 and try again. Took me over 2 months to get them to let me submit my ID to be verified. 2 months and contacting support over 5 times or so. Same text answers over and over or worse step backwards. Until you actually get someone that does their best to actually help. Twelve agents, repeating everything over and over despite showing and telling them you need further help. Frustration unbelievable. Why I sit here saying, why am I trying to be a loyal playing customer to these incompetent, joke of a sweeps, why? My bad. Time and money I will never get back. So unless you have smooth sailing and dont expect true help, then dont bother. Plenty other places to play. Over 2 months trying to get verified to play with my wife and sorry babe not happening. Verified but not in time. Had to add this update (7/20/26) Was contacted 7/14 by customer service management asking if they could review my case history. They said they could see and understand my frustration and was concerned the way support was handling it. So I reply with sure, please do. If anything it may help others in future in dealing with support. Six days later, and have not heard a peep. I assumed that once I said yes they would have atleast said something in return. Just replied to them asking if they remembered contacting me... They are all hype and show on fb. They do not respond to anyone about anything on fb or in app chat. Ps my wife has been with them since they were in creation mode. Last month (over a year since opening, maybe 2), she asked support if they could close her current account and reopen a new one because she had spent over $500.00 in a 45 day period and hadnt won enough to cashout anything. She one once, 50 bucks in a years time. To date she has redeemed 3 times, 50 bucks, and has spent over a thousand. She plays daily atleast 5 bucks. Rarely wins.