Customer Support.....
The keyboard hardware is decent, but customer support is absolutely horrendous. I followed their own product page guidance and flashed QMK firmware (which they endorse for customization). After doing so, I completely lost all wireless functionality.I've been chasing support for nearly 2 months. They repeatedly promised responses or fixes by certain dates but didn't follow through and then went silent, pretending the issue was resolved. As of today (Tuesday), still nothing. Extremely unreliable. I cannot recommend this company or their products at all.