Unusable AI videos and refund refused
I subscribed after watching the promotional videos, but the actual service was extremely disappointing. The generated avatar speaks far too fast, making the videos almost impossible to understand. I tried multiple prompts and settings, but despite using my credits, I was never able to produce a single usable video. I contacted customer support to request a refund because the service simply did not work as advertised. Instead of acknowledging the poor quality of the output, they refused my request by hiding behind their Terms of Service and a "non-refundable" policy. Paying customers deserve a product that works and support that takes responsibility when it doesn't. Based on my experience, I cannot recommend this service.