Pathetic Customer Support and Zero Accountability
I rarely leave negative reviews, but my experience with Deel has been extremely disappointing. I reported an issue over a month ago regarding a missing bank transfer, and despite countless follow-ups, there is still no resolution. Every interaction ends the same way: generic copy-paste responses, no ownership of the issue, and absolutely no definitive timeline for resolution. What's even more frustrating is that support tickets are routinely closed without actually resolving the problem. Instead of investigating the issue properly or providing meaningful updates, they simply send a standard reply and mark the ticket as solved. This creates the illusion of support while leaving customers completely stranded. When you're dealing with people's money, this level of customer service is unacceptable. Professional companies communicate clearly, provide realistic timelines, and take responsibility. Deel has done none of those things in my case. If you're considering using Deel, be aware that if something goes wrong, you may find yourself waiting for weeks with no answers, no accountability, and no resolution. Extremely disappointing experience. I expected far better from a company operating in the global payments space