Counselor never returns calls or emails.
On top of the counseloe, there's like 6 other persons involved throughout the process. The counselor requests the same documents over and over again, he keeps misplacing them. It takes FOREVER for them to respond to your emails. Like 24 to 48 hours. I had to request extensions over and over again just for NACA to come back and request something they should have requested weeks prior. I definitely DO NOT recommend working with these people. Their repair request is so ridiculous and their estimates are over the sky. It just scares sellers away.