I ordered and paid for a Jetson Orin…
I ordered and paid for a Jetson Orin Dev kit. Because of the backlog, I was placed on the waitlist. After a few weeks I reached out to them to get an estimate of my shipment time. They confirmed my order (twice) and said I would receive it in 4-6 weeks. A few more weeks go by. I check my email. There’s a new message saying that the jetson was there and ready to ship but they needed to further validate my credit card (I’d already paid) and to respond yes. It looked like a phishing email but I said yes why am I having to do this? The next day I see a credit in my back for around the price of the jetson. I called them and they said it was a pending credit from sparkfun. I go back to my emails. Nothing. I submit trouble tickets. I reach back out to the people who confirmed my order in the first place. I get an email back four days later saying “sorry you failed our credit verification check so we had to verify you and you didn’t respond in time so I cancelled your order.” There was no timeline on the email they sent. I did respond yes. My startup is literally waiting on this hardware. This is unsatisfactory. Would have been an easy fix to reinstate my order and ship me my product. Would have been a big customer if they had any satisfactory level of customer service. Or any service at all? The COO reached out to me and shipped my device overnight for free. Very well handled by leadership. Thank you.