Horrible customer service, Fraudulent business practices
I put in an order on June first; my money was processed day of. By July second, I hadn't received my order, and the company had not reached out to me. This broke the promise on the company website -shipping within 1-4 business days, with 99.4% fulfillment-, and volated the FTC 30 day mail order rule, hence constituting illegal business practice. I sent an email to customer service and started an email chain, and was either disregarded for days on end, or has customer service try to run me in circles. Eventually, I had to explicitly say that they violated the FTC rule and threaten a bank dispute before anything happened - the customer service rep claimed that I was being refunded. That was a lie. I never received a refund, and only got my money back after filing a dispute. Do not buy from BPN if you are expecting fast shipping or competent customer service.