Sent a completely different item, then pressured me to accept partial refunds instead of a full one
I ordered a bespoke ultra-fine Montecristi Panama hat from Hatsfashion and waited for a month and a half for it to be shipped and arrive. What arrived was a completely different, cheap quality item, not matching the product listing or what I ordered at all. I refused the package at my local post office as soon as I inspected it, and it was returned to the sender. I never accepted or kept the incorrect item. When I contacted customer service to request a refund, they did not offer to simply refund me. Instead, they proposed a 10% partial refund with no return required, then, when I refused, they offered 15%, then 30% while explicitly telling me not to file a dispute through PayPal because "the dispute processing time will be very long." Each time I declined, the offer changed, which felt less like customer service and more like a tactic to wear customers down into accepting less money. I ultimately opened a dispute directly through PayPal with full documentation. If you're considering ordering from this store, be aware that the product you receive may not match the listing, and that their customer service actively discourages using PayPal's or your bank's dispute process, which is the exact opposite of what a business confident in its products would do.