DO NOT USE THEM
DO NOT USE THEM, THEY ARE CRIMINALS! They will offer a travel deal on their site then have their rude and disrespectful agents call you to try to upsell. They will tell you that you are on a waiting list and that the cabin you booked is full. I told them that I was happy to remain on the waiting list and the criminal on the phone began to lose her mind. I was told that being on a waiting list means that the so called confirmed part of the flight could not issue a ticket. That I could get moved to another day or pay an extra $200. I just hung up and cancelled the credit card I used for the booking. Let’s see how they will take the payment they claim is non refundable. People please be wise, the high rating here may be bots because my experience was real and happened today. Once they start telling stories, say “okay” then hang up and cancel your card immediately. Report it as a fraudulent transaction. You will find genuine bookings on trip.com, cheapoair et al. Don’t get duped! They are not genuine! Update-I will not be responding to any email, my experience happened and your staff Maria and Shuda were so rude. One of them said and I quote”do whatever you want to do, you will not be receiving a refund”. Both even tried to raise their voices at me, asked me if I don’t understand what standby tickets are. It was a horrible experience and I remained respectful despite the provocation. I finally hung up and blocked their number because they still tried to call me. FYI, fraud is advertising a different price and debiting the customer’s card with a different amount. Most people have had this experience and I have not seen an update to say it was handled better. Your staff are horrible and are programmed to force people to part with extra cash after being misled. Change your practices, do not come on here and act like you are a reputable business. I also recorded the conversations which I told both of your staff that I was doing, but they didn’t care. You are lucky this review site does not allow for minus 0.