Unacceptable Service
My experience with customer support was extremely disappointing. I called only because the password reset email took 15–20 minutes to arrive, and I expected speaking with a representative would be faster. Instead, the representative was rude, dismissive, and unwilling to listen when I explained that the "Change Password" option was not visible in my Security Settings, even after following her troubleshooting steps. While I was still on the call, the reset email finally arrived, and I successfully changed my password myself. Despite that, the representative reset my password from her end, forcing me to repeat the entire process. The call was a complete waste of time and could have been avoided if the representative had listened and communicated more effectively. This level of customer service was unacceptable.