At the start of May
At the start of May, I purchased a DJI Lito. The drone failed, and I have been offered a repair; I am still waiting for it to be returned. The team, I think, does the best they can, but they just fall short of expectations time after time, The service has been slow; the product has been a complete waste of money and unusable for the holiday it was purchased for. The service, whilst well-meaning, is terrible mixed messages and absent of updates. I am unsure of how many emails have now been exchanged, but it feels to be in the hundreds, and we have made no progress at the end of July. The issues with the communication are beyond understandable. I have asked for the device to be returned broken, as the service centre, whilst still in Indo, after seeing they use a 3-star rating on Google, is a repair centre, which I dont think fits with the premium brand DJI is attempting to project. Purchased May, broken May, returned god knows when. I have arranged my own courier, and still no idea if the drone is repaired. Missed repair/dispatch commitment – SR0012606000046 / CAS-34663808-L6B3G7