Very disappointed
Very disappointed! I CALLED in ordered a custom wheel and tire package. Was very specific on rim size, offset and tire size. Place the order, receive an email with a confirmation of my order but all the wrong parts. I called back in to tell them they placed the wrong order they said not to worry everything will be taken care of! 2 weeks later… I received the wrong order and only half of my order! Since then, dealing with customer service has been one of the most frustrating experiences I’ve had. Getting someone to take ownership of the mistake has been difficult, communication has been slow and inconsistent, and I keep getting passed around without a real solution. When a company ships the wrong order, I expect them to make it right quickly. Instead, the process has been dragged out, costing me time and creating unnecessary frustration. For a company that specializes in wheels and tires, I expected much better customer service and support.Unfortunately, based on my experience, I would not recommend Custom Wheel Offsets. If something goes wrong with your order, don’t expect a fast or hassle free resolution. Or worse a refund!