Customer Service
Unfortunately, my experience is not with one of the Okura product but with their very professional customer service.This is because the delivery company that was used was horrible. Besides being slow and providing an inaccurate statue they delivered my package to wrong address. This delivery company has done this to me before with a previous delivery. But when I contacted customer support and provided pictures of my front and back doors, which didn't match the proof of delivery photo provided to them they issued an immediate refund. I would love to order again but only if they change delivery company.