ECOshield is a SCAM
I have been having a hard time dealing with EcoShield. It looks like from all the bad reviews here, and from several others sites, that I am not alone in this. For me this nightmare started in June 2025 ECOShield goes door to door, and pushes their company on you. At the time when the gentleman came, I was in the middle of something and initially told him "NO" I was not interested. He was very friendly and persistant. I didn't want to be rude, so I let him go on to tell me about their service. I nicely said, "no" again, and that I was in the middle of something. He just kept going on. He said he could drop the price from $500 to $189/quarterly, starting that day of $199, I told him that was still too high. He started looking around and then went on about my brick beetles or whatever they're called and said he could get rid of them. I do hate those beetles and stupid me said "okay." The only reason I accepted was because he said, "I COULD CANCEL AT ANY TIME!" He did "NOT" tell me there was a CONTRACT, but that they would call or text before the next service and AGAIN, I COULD CANCEL ANYTIME UP TO JUNE OF 2026. He had a PAD, not a paper sighning. He did NOT show me really what I was sighning, just scrolled down to where I sign. I thought I was signing for my credit card to pay the first initial $199. Then he got his stuff and went around the house and sprayed. Everything went fast. Then in July another guy came and I was charged $189 I really didn't like paying that much, but okay I still had bugs to kill. There was no communication he just showed up. NO TEXT, NO EMAIL Then in Oct again they just automatically charged me $189 again NO TEXT, NO EMAIL I am retired, so I am home. I did not see ANYONE come to do anything, dogs didn't bark either, but okay maybe I was on a walk. Then in February, I got a text and an email that they were coming out. First time I received both. I called them and what I got was someone in a call center in India. Odd, since the number I called had a local area code.. I got a gal whom I had a hard time understanding her, but I explained I did not want the service anymore, and that it was to expensive and I wished to Cancel the service. She started the hard sell, and asked if they lowered the price would I continue. Well okay again stupid me, but we had spiders so she lowered it to $119. I told her after this service I wanted to cancel and she said, "sure,sure, and would gladly take care of it. I thought I was done. OHHH NOOO I noticed on my bank account that charge was not from ECHSheild but a PROsheild. Odd Then came April and I got another text and email. I called and same thing someone from India, this gal was snippy, rude and I seriously could not understand a word she said. I said, not to be rude, but could I talk to a suppervisor or someone who can speak clearer English. Pause...then she came back on, I knew it was her again, and said, can I talk to the supervisor, (classic customer service response to avoid a manager) she said, "she was the supervisor," that upset me. So I told her that I had cancelled my service in January. THIS IS WHEN I FOUND OUT THAT APPARENTLY I AM IN A CONTRACT!! She was barking at me that if I cancelled there would be a $250 cancellation charge. I barely understood that, and we went back and forth, she just repeated herself, I think. I asked for her name and well I couldn't make out. At this time I was getting agitated, and said, to have someone else call me that can speak english or email me. When I hung up I got a text asking to review ERNESTOS service? I was like who is Ernesto? Certainly not her. NOBODY CAME TO MY HOUSE TO SPRAY, I WAS OUTSIDE. MY DOG DIDN'T BARK. I've now been receiving email after email, call after call, all different numbers none of which are associated with these people, along with text after text that I owe them $250 cancellation charge. NOW WHAT? When you call you get the call center over and over. I'm guessing they will send it to collections. Then I'm going to be P****D!! The bottom line is, that EcoShield disguised cancellation penalties as promotional discounts, and now are aggressively in a collection effort against customers who tried to cancel. I have filed with the BBB and found out there is a class action lawsuit, that I intend to join.