Zero after sales service
I emailed the following to Praktika AI: «"Hello. My son subscribed to this using my phone. Unfortunately, I have my cards linked to Autofill. Please cancel this subscription and refund my money. I never intended to use this. Thank you."» My son made the purchase on 4 July 2026. I sent that email on 5 July 2026—the very next day, well within the 48-hour refund window. I received no reply from Praktika AI, so I resent the same email on 7 July 2026. Again, there was no response. Later on 7 July, I sent them a direct message on Instagram explaining the situation. I received what appeared to be an AI-generated response (although I'm not certain). They apologised for my experience but claimed that I had contacted them outside their 48-hour refund policy. I replied, explaining that while my Instagram message was sent later, my email had been sent the very next day, clearly within their 48-hour refund period. There was no reply. I then sent screenshots showing the email and the date it was sent. Still no reply. I sent several more messages asking them to please respond. They never replied again. I shared my experience in the comments on their social media posts. Instead of responding or resolving the issue, they blocked me, and no refund was ever provided. Be honourable and decent. This is no longer about the $89—it's about doing the right thing. Please do the right thing.