Service
The product itself feels high-quality at first, but when opening the lid, the tip of the soldering iron shaft literally fell right out (manufacturing defect, poorly crimped). Although I reported this with photos just 5 minutes after delivery, customer service immediately accused me of having used it. That was not the case, and even if it were, a soldering tip shouldn't just fall off, right? Anyway, it took 10 emails with a 1-2 day response time each just for a €15 tip! This feels like a tactic and is unacceptable. This was my last time buying from Fnirsi if this is how they treat customers.