I had a very disappointing experience
I had a very disappointing experience. My ESA letter was significantly delayed, and the communication throughout the process was poor. I requested to reschedule my appointment, but the clinician called me anyway, and we completed the consultation. Despite this, I never received my letter afterward. The clinician ignored my messages until I booked another appointment, which meant I had to pay additional fees just to continue the process. When I contacted customer support, they refused to consider the evidence I provided showing that the original consultation had taken place. To make matters worse, the ESA letters I eventually received were incomplete and did not include all of the necessary information. This caused further delays, additional stress, and more time spent trying to get the documentation corrected.