I am extremely disappointed with my…
I am extremely disappointed with my experience. I paid for the service, but due to a problem with your website, I was unable to complete my Thailand Arrival Card application. The system did not provide any option to select my Thai airline or enter the flight number, making it impossible to proceed. Despite explaining that this was a technical issue on your platform—not my mistake—you refused to issue a full refund. Charging customers for a service that cannot be completed because of faults in your own system is unacceptable. Customer service showed no willingness to resolve the issue fairly and simply denied the refund request. I feel this is very poor business practice and a complete lack of accountability. I would strongly advise others to be cautious before using this service. If something goes wrong due to their system, don't expect fair support or a reasonable refund process.