I am writing to express my…
I am writing to express my disappointment with the support I have received regarding my latest release. My artist name is **Noel Claraso**, but when I registered my release, my full legal name, **Emilio Noel Claraso Garcia**, was mistakenly entered as the artist name. Approximately 20 minutes after the release went live, I contacted your support team to report the error and request that my artist name be corrected to **Noel Claraso** on **Spotify** and **Apple Music**. Unfortunately, I was only able to speak with an AI assistant, and although I was told my request would be reviewed, it has now been over **48 hours** without any response from a human representative. Because of this delay, I have been unable to promote my new song. Releasing music with the wrong artist name has seriously affected the launch, and the entire release has been a disappointment simply because no one assisted me when I reported the issue immediately after publication. I purchased the **Boost package** and invested **$50 USD** in this single, expecting reliable support if any issues arose. At this point, I only need my artist name to be corrected from **Emilio Noel Claraso Garcia** to **Noel Claraso** on Spotify and Apple Music. I sincerely hope this issue can be resolved as soon as possible. Otherwise, I will have no choice but to delete this release and move my catalog to another distributor, as I cannot continue working with a service that does not provide timely support for such a simple correction. I would appreciate a prompt response and an immediate solution to this matter. Finally, I want to be clear that my intention is not to leave a negative review if this issue is resolved. If you correct my artist name and provide the support I expected, I will gladly update my review to **5 stars**. However, until this matter is resolved, my experience deserves **1 star** due to the lack of timely assistance and the negative impact this has had on my release.