Reassurance and proffessionalism
I was contacted by Chris and his team regarding cold and hot beverage cups/lids and the use of them in our establishment. I was skeptical since I didn't have the product in my hand to feel their solidity and the malleability with beverages inside. As well, I needed to make sure that all possible products would fit current locations of disbursement and our on site storage locations. Basically, I didn't want to invest in any product without knowing how the product would fit within my establishment and how my team would work with the product. I did ask for samples and Chris was willing and competently sent two small packages out with various products (cold, hot, lids for both). I was impressed with the assortment, with the willingness that Chris and his team showed me and my process. As well, Chris remained in contact with me throughout the process. He called and checked in on the thoughts I was having towards all of the sample products and answered all of my questions. The process was smooth.