No communication
The app itself isn't bad, but the moment something goes wrong, all support disappears. My account has been locked for almost 2 weeks over a basic password reset. The support chatbot ("Mira") kept promising it would be fixed "in 2-3 days," which never happened. When I later asked for a refund, I was told I'd missed the refund window — a window I had no way of knowing about, since the app simply didn't work and the bot kept telling me to wait. Worse, there is no way to reach an actual human — every channel routes back to the same chatbot, which eventually just stopped responding. I've been stuck for days with no support and no way to escalate. Before buying premium, know that if anything breaks, you're on your own, and there's no human being to appeal to.