Missing Item from Order with No Resolution
Edited on 25 Jul 2026. I was contacted by a representative named Elyka shortly after leaving the original review. Elyka was helpful and promptly resolved the issue by submitting a replacement order and compensating me for the inconvenience by allowing me to pick a complementary item from their inventory to try out. My items arrived today and I'm happy to report that I am satisfied. They will continue to have a loyal customer in me (my mom, and my 2 daughters) as long as customer service continues to promptly resolve issues when and if they arise. If an issue can't be resolved in a timely manner, as long as that is communicated, I'm good with that too. I was missing an item from my order. I immediately reached out via email and had to have the conversation with the AI representative, Nia. The interaction seemed positive as it was stated that I would receive my replacement item and that it would be processed in 3 to 5 business days. That was on 07 July and today is now 20 July. I have reached out to the same email address and have yet to receive a response. I have also attempted to reach someone via the chat box on their website (that says they can be reached right away). However, in the chat box, when I stated that I was inquiring about the status of my order (where I included the order number and stated what item was missing), the response was, "Our customer support team will be with you soon!" So I responded with, "Via this chat?" and I have received no responses or communications since. Unlike a lot of the other reviewers, I purposely subscribed to the membership and genuinely like their products. I buy them for myself, my mom, and my daughters. BUT, I'm all about respecting the money that I work hard for and I stand on principle. If they can't resolve this issue, then I will move on to find another product that works just as well from another company. I've been a loyal customer for over a year (technically, they have 4 customers in one) and I'm starting to feel quite unappreciated.