Family members misidentified and others missing
I listed all immediate family members, with relationship noted as I was asked to do on the information form. We do have a large family. On the 2nd page of the book, the protagonist's wife was introduced as his daughter and a son as his grandson. Several family members were not mentioned at all. Don't know how they were randomly picked. When I contacted customer service, I was told I listed too many family members, I should have limited it to 5-6. It was way too late at that point to provide that information. Just a big disappointment when I had planned a special surprise, not just for the protagonist but the whole family.