First purchase from Bestvibe
This is the first product I bought from Bestvibe and it had a functionality issue after only about a month. Unfortunately, we live in an imperfect world and these things happen from time to time. Bestvibe's customer service department responded very quickly and was happy to help find a solution. Since the product was defective they immediately offer to replace the item at no extra cost, including no additional shipping expense to me. I have worked in customer service and hospitality my whole life and this is how it's done properly. Keep up the good work!