Customer service is horrendous
Customer service is horrendous. I had trouble scheduling jobs. I contacted Customer Service and all they wanted was pictures. That means I have to take a picture of whatever it is that I’m talking about and then send it to my computer and then send it two them via chat. Mapping remote areas away from the dock is difficult. The robot would only vacuum a tiny area in that room. I had to find out later that it was creating its own little cleaning area and that needed to be expanded. When mopping one of the mops would keep coming off every time the robot got near and area rug. When scheduling a job it would tell me job not started. I live just south of Tampa so that’s the area where I picked, obviously the software doesn’t recognize Tampa. I picked New York City and the scheduling would happen on time. I sent an email in two weeks ago, asking about the nearest service area to me, I have yet to get a reply. I still had several days left to return the item to Amazon and I did. Freo X10 Pro.