I would like to share my extremely…
I would like to share my extremely disappointing experience. Less than three years ago, we purchased a Samsung refrigerator that cost approximately $4,000. After some time, the plastic trim and exterior plastic components around the refrigerator began to crack. As time went on, more cracks appeared in different areas around the refrigerator. The appliance has never been dropped, hit, or physically damaged in any way. I have photos that clearly document the issue. I first contacted Trail Appliances, where I purchased the refrigerator. They informed me that their warranty only lasts one year and advised me to contact Samsung Canada directly. When I contacted Samsung Canada, I was extremely disappointed with their customer service. Instead of helping resolve what appears to be a clear manufacturing defect, they simply directed me back to the retailer. The only solution they offered was for me to purchase replacement plastic parts at my own expense and also pay for the installation myself. In other words, Samsung refused to take responsibility for the defect. I then researched the issue online and found that many other Samsung refrigerator owners have reported the exact same problem. This clearly indicates that my case is not an isolated incident but a common issue. As a result, I have been treated like a football, being sent back and forth between the retailer and the manufacturer, while neither company is willing to take responsibility or provide a real solution. After spending $4,000, I expected a premium-quality product backed by reliable customer support. Instead, I experienced poor product quality and some of the worst customer service I have ever encountered. Based on my personal experience, I cannot recommend either Samsung or Trail Appliances. The product quality has been extremely disappointing, and the after-sales support has been even worse. I hope my review helps other customers make a more informed decision before purchasing.