Update: (Just recevied charge back )Unresponsive Support & Impossible Refund Process - Demand Immediate Full Refund!
I was charged for an unwanted subscription auto-renewal that I did not intend to keep. When I tried to use MuseScore’s automated refund form, it kept throwing an error saying "no matching information found." I then reached out to customer support directly via email to resolve this, but I have been completely ignored. Making it impossible for users to request a refund and ignoring support emails is unacceptable customer service. I am demanding an immediate FULL REFUND for this transaction. If this is not resolved promptly, I will proceed with a formal chargeback through my bank and report this transaction to payment authorities. Username: khanhtoan2507 Transaction Date: 22/07/2026 Update: I received full charge back from MuseScore. Just let them know and wait for their response.