I have also had a miserable experience…
I have also had a miserable experience trying to return some faux leather but really faux plastic shoes, and can not get a refund after “communicating” w likely AI for 3 weeks. I give up. Total garbage shoes (not nordstroms) deceptive marketing, no customer service other than polite emails. Refusal to give return address probably because these are so bad THEY don’t even want them back. Destined for landfill that I hope China ultimately buys back to make more garbage shoes. Zero stars or negative stars if possible.